Privacy Policy

Who we areThis privacy policy explains how VELNUZ GLOBAL PTE. LTD. ("VELNUZ", "we", "us"), 139 Cecil Street #03-20, YSY Building, Singapore 069539, collects and uses personal data when you visit www.velnuz.com, create an account or buy from our online store.

We are the controller of your personal data. For any privacy question or request, email hi@velnuz.com.

This policy covers the VELNUZ online store only.

Information you give us• Account details: name, email address, phone number, password (stored only in encrypted, hashed form) and saved delivery addresses.
• Orders: products, delivery and billing addresses, order history, returns and messages about your order.
• Sign-in with Google, Facebook or WhatsApp: your name, email address or phone number and a profile identifier from that service. We never receive your password for those services.
• Messages you send us through the contact form, email or WhatsApp, and reviews you choose to publish.

Payment detailsPayments are processed by Stripe. Your card number is entered directly into Stripe's secure systems and never passes through or is stored on our servers. We receive only a payment reference, the payment status and limited card information such as the brand and last four digits.

Information collected automatically• Technical data: IP address, browser and device type, pages viewed and the language of your browser.
• We use your IP address to work out your country so we can show the right currency and language. This lookup uses a database stored on our own server; your IP address is not sent to a third party for it.
• Cookies: see “Cookies” below.

How we use your information and our legal bases• To take, process, deliver and support your orders, returns and guarantee claims — necessary to perform our contract with you.
• To run your account and let you sign in — contract.
• To prevent fraud and keep the store secure (for example, limiting repeated failed logins) — our legitimate interests and legal obligations.
• To answer your questions and messages — contract or legitimate interests.
• To send marketing emails or messages — only with your consent, which you can withdraw at any time using the unsubscribe link or by contacting us.
• To meet tax, accounting and other legal requirements — legal obligation.

We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.

Who we share it withWe share personal data only with service providers who help us run the store, under contracts that require them to protect it and use it only on our instructions:
• Stripe — payment processing and fraud prevention.
• Delivery companies — to deliver your order and provide tracking.
• Hosting, database and email-sending providers — to run the website and send order emails.
• Google, Meta (Facebook, WhatsApp) — only if you choose to sign in with them or contact us through them.

We may also disclose information if the law requires it, or to protect our rights, customers or the public.

International transfersWe are based in Singapore and our service providers may process data in other countries. When personal data from the European Economic Area, the United Kingdom or another country with transfer rules is sent abroad, we use appropriate safeguards such as the European Commission's standard contractual clauses.

CookiesWe use a small number of cookies and similar storage:
• Strictly necessary: keeping your cart, keeping you signed in, remembering your language, your country for currency, and your cookie choice. The store cannot work without these.
• Payment security: Stripe sets cookies to detect and prevent fraud when you pay.
• Analytics or advertising cookies: we use them only if you accept them in our cookie banner. You can change your choice at any time by clearing the cookies for velnuz.com, which brings the banner back.

How long we keep it• Account data: until you delete your account, or after 3 years without any activity.
• Orders, invoices and payment records: 5 years after the order, as required for tax and accounting.
• Messages and support requests: up to 2 years after the matter is closed.
We then delete or anonymise the data.

Your rightsDepending on where you live (for example under Singapore's and Malaysia's Personal Data Protection Acts or the EU/UK GDPR), you can:
• ask for a copy of your personal data and how we use it;
• correct inaccurate data;
• ask us to delete your data, or restrict or object to how we use it;
• receive your data in a portable format;
• withdraw consent at any time, without affecting earlier processing.
Email hi@velnuz.com to make a request. We will reply within 30 days and may need to confirm your identity first. If you are in the EU or UK you also have the right to complain to your local data protection authority.

SecurityWe protect your data with encrypted connections (HTTPS), hashed passwords, limits on repeated login attempts, restricted staff access and regular backups. No online service can be completely secure, so please use a strong, unique password.

ChildrenOur store is not intended for children under 16 to buy from. A parent or guardian should place orders for junior players.

Changes to this policyWe may update this policy. The latest version is always on this page, and we will tell you about important changes by email or on the website.

ContactVELNUZ GLOBAL PTE. LTD.
139 Cecil Street #03-20, YSY Building, Singapore 069539
Email: hi@velnuz.com

Last updated: 25 September 2026