How can
we help?
Real people who play, ready to help with orders, returns, product advice and team kit. We reply within 1 business day, and usually much sooner.
Average reply on WhatsApp: under 1 hour.
- Mon – Fri
- 9:00 – 18:00
- Saturday
- 10:00 – 14:00
- Sun & public holidays
- Closed
Singapore time (GMT+8)
Send us a message
Pick a topic so the right person picks it up.
Quick answers
The most common questions, answered in seconds.
How do I track my order?+
Sign in and open Account › Orders. Once your order ships, the tracking number appears there. Checked out as a guest? Send us your order number and we'll look it up.
Can I change or cancel my order?+
Message us as soon as possible. If your order hasn't been dispatched yet, we can change or cancel it. Orders are usually dispatched within 1–2 business days.
How do I return or exchange an item?+
Unused items can be returned or exchanged within 14 days of delivery. Choose “Returns & exchanges” in the form above with your order number, and we'll send you the return instructions.
My item arrived faulty or damaged. What now?+
Sorry about that. Send us your order number and a photo within 7 days of delivery. We'll replace it or refund you in full, and we cover the shipping.
Which racket or size is right for me?+
Tell us your sport, level and how you play, and we'll recommend the right racket, grip size or shoe size. Choose “Product advice” in the form or message us on WhatsApp.